walkins customer service in hyderabad 2015f13, freshers walkin hyderabad voice process jobs in hyderabad
Exclusive openings for customer service - Voice Process GENPACT
GE capital Retail Finance
experience 1 - 6 years
GE will be conducting the walk-in interview at I-LABS, HITEC City, Hyderabad (Landmark-Opposite to INORBIT mall) from 12th Feb - 13 Feb for Customer Service (Voice) requirement.
WALK-IN SPOT OFFER and EXCITING Careers in Genpact
1. Fraud Specialist (Voice Process)
Role Summary/Purpose
Handle Customer queries on inbound calls and evaluate information on fraud / non fraud accounts.
Essential Responsibilities:
Handle customer queries on inbound calls and evaluate information on fraud / non fraud accounts.
Evaluate accounts & Block / Unblock to prevent fraud.
Calling out (as and when required) to prevent fraud.
Work on potential fraudulent application & approve / decline them basis verification done.
Qualifications/Requirements : Gruaduate or above
Desired Characteristics.
Excellent verbal and written communication skills.
Good analytical abilities. Work multiple tasks/queues/Clients.
Uses initiatives and resources to achieve tasks.
Proficient in MS Office.
Flexibility to work in US shifts.
Knowledge of basic computer skills.
Age above 18 years.
Required Documents post selection (Risk Process).
10th onwards mark sheets and certificates
2 passport size photos
ID proof (copy of PAN card / PASSPORT / DRIVING LICENSE).
Address proof (copy of PASSPORT / ELICTRICITY BILL / TELEPHONE BILL).
Reliving Letters, Appointment Letters and Pay Slips for all the experience.
Rounds of Interview - HR, VOICE n Accen, Operations (Final Round of interview)
2. Customer Service Representatives (Voice Process).
Role Summary/Purpose
Our customer service representatives answer the phones to respond to the general customer inquiries concerns, complaints and arrange and service requested by the customer by projecting a professional company image through phone interaction.
Essential Responsibilities:
Provide customer with product and service information
Up sell Product and Services
Follow-up on customer inquiries and resolve
Recognize, document and alert the supervisor of trends in customer calls.
Recommend process improvements.
Customer Service Qualifications/Requirements
Excellent English communications SkillsPassion for customer services
Unyielding integrity
Ability to work in challenging environment
Flexibility to work in US shifts
Knowledge of basic computer skills
Age above 18 years
Intermediate / Graduates in any discipline
0 - 9 years of experience (We are hiring freshers for Customer Service role as well)
Rounds of Interview HR, Voice n Accent, Operations (Final Round) of interview
Direct Walk-ins on 12th to 13th Feb, 2015 (From 2 pm to 5 pm)
Venue: I labs, Hi-tech City, Hyderabad (Landmark Opp: Inorbit Mall)
Hurry up!!!!!! Walk in for SPOT Offers and a good career.
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