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Job requirement :Date 23-2-20151. Provides Technical Assistance and resolve the end customer issues as per
defined SLA.
2. Able to work independently and efficiently to meet SLA.
3. Able to promptly answer support related email, phone calls and other electronic
communications and meet the quality.
4. Attendance/Login Hours/Unscheduled Leave/SLA targets as per defined by the
process.
5. Improving skill level through Self development/nominating training programs.
6. Meet the defined Quality Scores, Innovation & Process Improvement.
7. The individual should be able to work effectively in a team whilst enthusing others
to do the same for achievement of common goals of the team.
8. To consistently meet or exceed CSAT parameters as defined for the process.
Required Candidates for bpo jobs at hcl chennai
Profile :
1. Freshers or Minimum 1 year experience in any BPO. Preferably work experience in WFM.
2. Qualification: Any Graduate.
3. Good communications Both Verbal and written skills.
4. Candidate with good Analytical and Logical Thinking
Walkin chennai at HCL Bserv - WFM Towers, Pudupet, Near Casino Theatre,
Ch-2
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